Refund & Exchange Policy

El Patron Paris

We want you to feel confident with every purchase. If you are not completely satisfied, you may request a return within 14 days of receiving your order.

1. Eligibility for Returns

To be eligible for a return:

The item must be returned within 14 days of delivery
The product must be unused, unworn, and unwashed
Items must be returned in their original condition and packaging
All tags must be attached

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned:

Items marked as Final Sale
Products that show signs of wear, damage, or washing
Customized or special-order items

3. Refund Process

Once we receive and inspect your return:

You will be notified of approval or rejection
If approved, your refund will be processed to the original payment method
Refunds may take 5–10 business days depending on your bank or payment provider

Shipping fees are non-refundable unless the return is due to a manufacturing defect or incorrect item sent.

4. Exchanges

We currently offer exchanges for:

Size changes (subject to availability)
Defective or damaged items

If you wish to exchange an item, please contact us within 14 days of delivery.

5. Return Shipping

Customers are responsible for return shipping costs unless:

The item received is defective
The wrong product was delivered

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos, and we will resolve the issue promptly.